FAQ

 

About online shopping on Jewels5

 

  • Is it safe to buy a diamond and other pieces of jewellery over the internet?

    • In a word: Yes. People bank online, they transfer cash online, they even buy gadgets and appliances online! Well, we use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order certified diamond jewellery without worrying about a thing. Your information is safe with us.

      Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SSL) technology.

      To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.

  • What makes jewels5 different?

    • We at Jewels5 carry our own inventory as we ourselves are a true wholesaler. In fact, we have been providing quality certified diamonds to jewellery stores throughout India under the banner of TORRA for years. We're one of the first companies to turn jewellery manufacturing into an online shopping experience. Jewels5 is India’s 1st online jewellery factory outlet

  • Where is Jewels5 located?

    • Jewels5 is a division of TORRA JEWELS, diamond jewellery manufacturer headquartered in Surat, Gujarat which is known as Diamond City.

  • How are your prices so low?

    • Jewels5 is proud to offer the absolute lowest prices of diamond jewellery. We cut out the middleman and buy directly from the source we are able to do this because we are a true industry wholesaler, whereas most other websites are simply dealers that do not own their own inventory. Furthermore, we do not have a brick and mortar showroom so our costs are lower.

  • Do you sell gift cards or gift certificates?

    • You may contact our Customer care team by mail at "hello@ jewels5.com" and they will help you with a customized gift card.

       

 

Shipping

 

  • How safe is jewellery shipping?

    • Jewels5 ship your jewellery in durable, tamper-proof packing that ensures that the contents remain intact. All our shipments are fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart. Please do not accept any package that has been tampered with.

 

Return and exchange

 

  • Will you keep back some shipping charges when I return the product within 30 days?

    • No. we'll return full money you paid.

  • Will you charge for shipping the product back to you?

    • We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day return policy.

  • How do I return the product to Jewels5 within 30days?
    •  

      Kindly Refer Our Return Policy.

  • What is your Exchange Policy?

    • Kindly refer our exchange policy.

  • What if I would like to return the jewellery I ordered and I am unable to find the certificate?

    • If you are unable to find original certificate, call us and give us inscribed certificate no on your jewellary.we will give you a quote for duplicate certificate

 

Jewellery

 

  • Is the quality of the diamond guaranteed?

    • All our diamonds are graded by gemmological laboratories recognized and respected throughout the industry. These laboratories ensure that every diamond is examined and graded accurately.

  • How can I be sure that I receive the same diamond quality that the certificate states?

    • All jewels5 diamond jewellery come with inscribed certificate no. on back of it .So Once you have received your diamond with its original certificate you can inspect it against the original grading report. The same certificate no can be checked on website of that gemmological laboratory.

  • Can I commission a custom design?

    • Please call our Customer care team and they will be able to help you

  • Can I resize my Ring?

    • We offer complimentary ring resizing within 30 days from shipping date. If the design doesn't permit resizing, we will replace the ring free of cost with a new ring of the new size. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge.