Terms & Conditions

 

TERMS AND CONDITION FOR RETURN POLICY:

 

We provide 30 days return policy with no questions.

Product must be in perfect condition and with original certificate.

Without certificate product will not be accepted for exchange or refund.

Only products without custom engrave/carving will be accepted.

If any mark of wear or damage or change in originality of the product is found, it will not be accepted by us.

If customer purchased product during discount or with coupon/promo code, Customer will only be refunded with the discounted price as per the invoice.

Its only 30 days return policy, after 30 days refund request will not be accepted. Only Product exchange request will be considered.

For all money back transactions, Value added tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.

Jewels5.com reserves the rights to modify the refund/exchange amount of product based on the quality checking.

Customer will have to pay difference of new product and old product before dispatch.

 

INSURANCE:

 

Only transit insurance shall be provided by Jewels5 and it shall be valid only until the time of delivery.

GENERAL TERMS FOR OFFERS AND PROMOTIONS:

Jewels5 reserves the right to refuse the usage of any promotional vouchers at any point of time. Some situations where your order may be cancelled include, without limitation, misuse of any promotional vouchers, unauthorized usage of vouchers or inaccuracies of voucher pricing and value thresholds. The voucher amount will not be refunded for such cases.
Every sale and free gifts are resrve rights of jewels5.com
Jewels5.com can chagne offers at any time.
All rights are reserved to jewels5.com

Vouchers which have expired cannot be used on the Website.

Jewels5 can at any time ask the customer for the proof of having received the voucher.

Promotional discount vouchers can be used only on specific orders as deemed fit by Jewels5.

Jewels5  reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time

Vouchers can not be clubbed with any other offer  on the  web site. Only one voucher can be used per order unless otherwise stated

For a payment received after the expiry of the Voucher the discount will not be applicable on that order.

Jewels5 reserves the right to change in any socialnetwork website's offers and discount and price at any time.

 

SHIPPING AND DELIVERY:

 

The Customer has to specify the address and details of the person who will collect the shipment at the time of purchase.

At the time of placing the order, the Customer has to specify full name of the recipient as mention in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card:

  • Drivers License
  • Voters Identification card
  • Permanent Account Number (PAN) card
  • Passport
  • Ration Card ( should be issued in the name of the Customer / recipient in the case of a gift)
  • Adhar Card

Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent.

To ensure safe and secure shipment of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.

In case the Customer wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only.

All items shall be delivered directly to the person as specified at the point of ordering and the Customer cannot (under no circumstances whatsoever) change the recipient details after the order is processed.

After creating an order, the Customer can change the shipping address only till the point when the product is actually shipped.

In the case Your shipping area is not covered  by our courier partner, we would request to provide us with an alternate shipping address

Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.  local charges (if any) shall be borne by the Customer

The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.

Jewels5 will make a maximum of three attempts to deliver your order before returning the same to Jewels5 . In case the customer is not reachable or does not accept delivery of products in these attempts Jewels5  reserves the right to charge re-shipment and handling charges to the Customer.

Delivery guarantee is subject to terms and conditions of the courier company. Any variability in name or address will result in non delivery of the product.

Jewels5 doesn't deliver items internationally. However, the customer can make purchases on the website from anywhere in the world but at the same time ensuring the shipping address is within India.

 

CONFLICT-FREE DIAMONDS:

 

All diamonds have been purchased from legitimate sources, not involved in funding conflict and in compliance with the United Nations' regulations and the Kimberly Process. Diamond Ideals hereby guarantees that these diamonds are conflict free and are not "blood diamonds", based on personal knowledge and/or based on written guarantees provided by the suppliers of these diamonds.

 

TERMS OF SERVICE:

 

Please read these terms of use carefully before using this this website.

This website is operated by Jewels5. Throughout the site, the terms “we”, “us” and “our” refer to Jewels5. Jewels5 offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

ONLINE STORE TERMS:

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your permission to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A violation of any of the Terms will result in an immediate termination of your Services.

 

GENERAL CONDITIONS:

 

We reserve the right to refuse service to anyone for any reason at any time.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

MODIFICATIONS TO THE SERVICE AND PRICES:

 

Prices for our products are subject to change without notice and depends on current gold and diamond values.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

PRODUCTS OR SERVICES:

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

ACCURACY OF BILLING AND ACCOUNT INFORMATION:

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

OPTIONAL TOOLS:

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

THIRD-PARTY LINKS:

 

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

PERSONAL INFORMATION:

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

ERRORS, INACCURACIES AND OMISSIONS:

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

ENTIRE AGREEMENT:

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

APPLICABLE LAW:

 

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Surat.

 

CHANGES TO TERMS OF SERVICE:

 

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

CONTACT INFORMATION:

 

Questions about the Terms of Service should be sent to us at:

hello@jewels5.com